Legal
Privacy policy
Last update: January 1, 2025
1. Data controller
Hello Archi SAS, with registered office at 18 Rue Ernest Guillier, 24000 Périgueux, France, is the controller of your personal data. For any question regarding the protection of your data, you can contact us at: dpo@hello-archi.com
2. Data collected
We collect the following data: identification information (last name, first name, email, phone), project data (description, location, budget), browsing data (cookies, logs), payment data (processed by our PCI-DSS certified providers).
3. Processing purposes
Your data is used to: manage your account and projects, match with architects, process secure payments, send you project-related communications, improve our services and prevent fraud.
4. Legal basis
Processing of your data is based on: contract performance (account, project, payment management), your consent (marketing communications), our legitimate interest (security, service improvement), compliance with legal obligations.
5. Data retention
Your data is kept for the period necessary for the purpose: active account data — duration of contract + 3 years, billing data — 10 years (legal obligation), browsing data — 13 months maximum.
6. Your rights
Under GDPR, you have the following rights: access, rectification, erasure, portability, objection, restriction of processing. To exercise these rights, contact us at dpo@hello-archi.com or by mail to our address. You may also lodge a complaint with the CNIL (www.cnil.fr).
7. Cookies
We use cookies necessary for the site, analytics cookies (with your consent) and preference cookies. You can manage your preferences via the cookie banner displayed on your first visit.
8. Data sharing
Your data is never sold. It may be shared with architects as part of matching, our technical providers (hosting, payment, messaging) under GDPR, and competent authorities in case of legal obligation.