Frequently asked questions

Hello Archi is a platform that connects homeowners, professionals and certified architects. You can submit a project, receive proposals from qualified architects and follow the project online.

Yes, completely. Submitting a project, receiving proposals and matching are free for project owners. Hello Archi is paid via a commission on the architects' fees.

Yes. We work with architects in every French region (mainland and overseas). Network density varies by area.

You submit your project (type of work, location, budget, schedule). Architects in your area review your brief and send you proposals. You compare and choose freely.

Every listed architect is registered with the French Order of Architects (HMONP or DEA) and has passed our verification process. We check their certification, insurance and references before publishing their profile.

Yes. Each architect's profile shows their projects, specialties, areas served and reviews from previous clients.

Typically 2 to 5 architects respond to each brief within 48 hours. This number varies by location and project complexity.

Yes — you can browse profiles and send a message directly through the platform's messaging.

Fees are set freely by each architect based on the nature and complexity of the project. They typically represent 8% to 15% of the work amount. You compare proposals before committing.

Fees are paid in stages, released at each validated project milestone (studies, permits, on-site supervision, handover). This approach protects you and ensures each phase is delivered.

Hello Archi takes a commission on the architects' fees. This commission is transparent, disclosed to the architect at sign-up, and does not affect what you pay.

All types: new build, house or apartment renovation, extension, roof raising, attic conversion, commercial space renovation, etc.

Once your architect is chosen and the contract signed, you get a personal project workspace: messaging, shared documents, milestones and payments.

Our support team is available 6 days a week to mediate any dispute. Stage-based payment protects you: fees are released only after each phase is validated.

Cancellation terms are defined in the mission contract signed with the architect. Hello Archi can support you in resolving any disagreement amicably.